How Not to Do Accessible Design
In addition to directing User Experience at Daedalus, I am also heavily involved in my local community. I recently attended a learning conference for municipal personnel and sat in on …
User-Centered Design: Phase 4 Implement
This is the final installment in our series delineating the user-centered design process. We’ve talked about Why Usable Isn’t Enough, and we’ve walked through Phases 1 Discover, 2 Define, and …
User-Centered Design: Phase 3 Ideate
For this installment in our series looking at the User-Centered Design (UCD) process, we get to the part that most people think of when they think about designing products. This …
Recognizing and Defeating Dark UX Designs
“Dark UX” is a concept that has gotten a bit of news coverage lately. So much in fact that earlier this year the Federal Trade Commission hosted a workshop on …
User-Centered Design: Phase 2 Define
This is the second in our series that’s diving into the User-Centered Design (UCD) Process. In this article, we’ll be walking through the second phase of UCD, which is Define. …
User-Centered Design: Phase 1 Discover
In a recent post, I talked about the importance of embracing both usability and usefulness in user-centered design in order to ensure the market success of a product. I argued …
Why Usable Isn’t Enough
Have you ever picked up an exciting product that at first seemed to be really great and easy to use, and you were giddy like a kid on Christmas morning, …
Aesthetics in B2B
Aesthetics and the ways in which they influence people are fascinating topics. It’s well-documented that consumers purchase products that align with their self-perception—a high-profile executive may purchase an expensive looking …
The Design Flaw in PA’s COVID-19 Reopening Plan
Our government is terrible at naming things. The latest example comes in the form of the Pennsylvania Coronavirus Reopening Plan. In case you’ve not heard, there are three phases for …
Why Technical Writing is Essential
This week, I voted by mail for the first time for the Pennsylvania Primary Election. I’ve always enjoyed voting in person for a variety of reasons, but as a type …